Alphasauna--FAQ
Q1: Can you do the private logo on products i want?
A: Yes, We can supply private logo with laser on products free in charge.
Q2: Are you a manufacture or trade company?
A:We are defintely a factory.
Q3: What is the minimum order quantity?
A: MOQ is 1set since we imported bulk containers raw material from abroad with sufficient stock.
Q4: Which payment term you use?
A: TT 30% deposit 70% paid against copy of B/L
Q5: How Long for Sample and mass production lead time?
A: For customized sample it will take 15-20 days to make. For mass production, it will takes 30-45 days after sample is confirmed
Alphasauna--sauna
Q1: Is the glass of the panoramic sauna room resistant to high temperature?
A: High temperature resistant, both acrylic and tempered glass have been tested at high temperature
Q2: Before assembly, what preparations should be made on the ground
A: You can set up a flat ground such as concrete or tiles to ensure that the ground is flat and hard
Q3: What is the material of asphalt shingle and what is its function
A: Improved asphalt, asphalt shingles can prevent wind, rain, snow, sun and sun
Q4: How to maintain the sauna room
A: Wood wax oil can be purchased locally and applied on the exterior; it can be used with asphalt tiles, which can better protect your sauna room,
Q5: How long is the service life of the sauna room?
A: Regular maintenance and maintenance can be as long as 5-10 years
Alphasauna--cold plunge tub
Q1: Is there a water pump and filter system inside the chiller?
A: The refrigerator has its own water pump, and we have added a filter paper core to the filter system
Q2: Can the chiller be placed outside?
A: Answer: It can be used outdoors, and the waterproof level is IPX4
Q3: How many types of refrigerants are there for refrigerators?
A: At present, both R410a and R32 refrigerants can be used in the 110v test. The United States requires R32 and R454B refrigerants
Q4: Does our refrigerator have a constant temperature effect?
A: Yes, there will be a temperature difference of about 2 degrees. If it exceeds or falls below, it will restart. This is what we call the inverter air conditioner mode.
Q5: Can the chlorine produced by ozone control the PH value?
A: No, the PH value is acid-base, ozone is for disinfection and sterilization, and the PH value is not controlled by ozone
Alphasauna--wood hot tub
Q1: Does the tub need to be glued?
A: Judging according to the customer's installation situation, the customer's installation technology is very good, there is no obvious water leakage, no glue can be used, the customer's assembly effect is not ideal, glue can be used according to the actual situation
Q2: Does the product need to be assembled by ourselves?
A: Yes, the product is assembled in the factory first, and then the product is packaged. Instructions and assembly videos can be provided
Q3: How to drain the bathtub
A: There is a pedal button at the bottom
Q4:How to clean the bathtub
A: With a mild detergent, fill up with water and let it sit for an hour, then drain, fill up with water again, and rinse thoroughly. Empty the bath tub when not in use, keep it dry, and cover it to prevent sun exposure
Q5: How to deal with the ashes of the built-in furnace
A: We'll deliver a shovel to clean the ashes