FAQ Alphasauna

Q1: Can you do the private logo on the products I want?

 A: Yes, We can supply private logos with laser-on products free of charge.

Q2: Are you a manufacturing or trade company?

A: We are definitely a factory.

Q3: What is the minimum order quantity?

A: MOQ is 1 set since we imported bulk containers of raw material from abroad with sufficient stock.

Q4: Which payment term do you use?

A: TT 30% deposit 70% paid against copy of B/L. 

Q5: How Long for Sample and mass production lead time?

A: For a customized sample, it will take 15-20 days to make. For mass production, it will take 30-45 days after the sample is confirmed.

FAQ Sauna Rooms

Q1: Is the glass of the panoramic sauna room resistant to high temperature?

 A: High temperature resistant, both acrylic and tempered glass have been tested at high temperature

Q2: How to maintain the sauna room?

A: You can purchase wood wax oil locally and apply it on the exterior; it can be used with asphalt tiles, which can better protect your sauna room, and can be painted with wood wax oil for 1-2 years

Q3: What is the material of asphalt shingle and what is its function?

A: Improved asphalt, asphalt shingles can prevent wind, rain, snow, sun and sun

Q4: Before assembly, what preparations should be made on the ground?

A: You can set up a flat ground such as concrete or tiles to ensure that the ground is flat and hard

Q5: How many degrees can we get in our sauna??

A: Normally it can be reach out 110 degree

FAQ Cold Plunge Tub

Q1: How many types of refrigerators are there ?

 A: At present, 110v test refrigerants r410a and R32 can be used, and the United States requires R32 and R454B refrigerants

Q2: Does our refrigerator have a constant temperature effect ?

A: Yes, there will be a temperature difference of about 2 degrees. If it exceeds or falls below, it will restart. This is what we call the inverter air conditioner mode.

Q3: About the service life of the refrigerator:

A: Operation life of our chiller system can last 5-10 years since the chiller technology is very mature，the only quick-wear part is water pump inside, and water pump working life is thirty thousand hours。

Q4: About Hertz

A: Hertz is divided into 50/60HZ. The use of refrigerators is greatly affected by different hertz numbers. Most of the standards are 220V/50HZ, but there are also some countries that require 60HZ. The standard configuration of 110V is 60HZ. 220V has 50HZ or 60HZ Available!

Q5: Is there a water pump and filtration system inside the chiller?

A: The refrigerator has its own water pump, and we have added a filter paper core to the filter system